9jl Privacy Policy – Your Personal Data, Handled with Care

When you register for an account on 9jl, we collect personal information including your full name, date of birth, email address, mobile number, and the residential address you provide during sign-up. We also collect account activity data such as login timestamps, device type, browser information, and IP address to help us identify and prevent unauthorised access. Financial transaction records, including deposit and withdrawal amounts, payment method references, and transaction IDs, are stored securely as part of your account history. If you contact our support team, we may retain records of those interactions to improve service quality and resolve any disputes efficiently. We do not collect payment card numbers directly; card-based transactions are processed through licensed third-party payment gateways that maintain their own security standards. Cookies and similar technologies may be used to remember your session preferences and analyse how pages are used across the platform.

Your personal data is used primarily to operate, maintain, and personalise your 9jl account experience on our Philippines platform. We use identity and contact information to verify your eligibility, process deposits and withdrawals in Philippine pesos, and send account-related notificationssuch as password reset confirmations and deposit receipts. Transaction data is used to maintain accurate financial records, detect suspicious activity, and comply with anti-money laundering obligations required under Philippine regulations. We may use aggregated, anonymised usage data to improve platform performance and identify areas where the user experience can be enhanced. We do not sell, rent, or trade your personal information to any third-party marketing companies or advertisers. If we are required by law, court order, or a regulatory authority in the Philippines to disclose your information, we will do so strictly within the bounds of applicable legislation. Communications sent to your registered email or mobile number will always relate to your account status, security alerts, or service updates — not unsolicited commercial promotions.

9jl shares your personal data only with service providers who are strictly necessary for the operation of the platform, including licensed payment processors, identity verification partners, and cloud hosting providers. All third-party partners we engage are contractually required to handle your data in accordance with applicable Philippine data protection standards and are prohibited from using it for their own commercial purposes. We do not share your personal information with other players, the general public, or any entity outside the scope of platform operations. In the event of a merger, acquisition, or restructuring of 9jl's operating entity, user data may be transferred to a successor organisation, and affected users will be notified in advance where required by law. Regulatory bodies, law enforcement agencies, or courts operating within the Philippines may receive limited data disclosures when we are under a legal obligation to comply. We will always take reasonable steps to inform you of such disclosures unless doing so is prohibited by the relevant authority.

All personal data collected by 9jl is stored on secured servers using industry-standard encryption protocols, including TLS for data in transit and AES-grade encryption for data at rest. Access to personal data is restricted to authorised personnel only, and all internal access is logged and reviewed on a regular basis. We retain your account information for as long as your account remains active and for a minimum period thereafter as required by Philippine financial regulations and anti-money laundering rules. If you request account closure, we will deactivate your profile and anonymise non-essential data within a reasonable timeframe, while retaining transaction records for the legally mandated retention period. We use industry-accepted security practices including firewalls, intrusion detection systems, and regular vulnerability assessments to protect the platform from unauthorised access. No method of electronic storage or transmission is completely secure, and while we take extensive precautions, we cannot guarantee absolute security — we encourage users to use strong, unique passwords and enable any available account security features.

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to access the personal information we hold about you and to request corrections if any details are inaccurate or incomplete. You may also request the deletion of your personal data in circumstances where retention is no longer necessary for the purposes it was collected, subject to our legal obligations to retain certain records. If you believe your data has been processed in a manner that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. You may object to certain processing activities, including direct communications, by updating your notification preferences within your account dashboard. Requests relating to your data rights can be submitted through the support channel available after logging in to your account. We aim to acknowledge and respond to all verified data rights requests within 30 calendar days of receipt.

9jl reserves the right to update this Privacy Policy at any time to reflect changes in our practices, applicable Philippine law, or regulatory requirements. When material updates are made, the revised date at the top of this page will be changed and, where appropriate, registered users will be informed through their account dashboard or via their registered contact details. Continued use of the platform following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we are protecting your information. If you have questions about any aspect of this Privacy Policy, please visit the FAQ page or reach out through the support function inside your logged-in account. For general enquiries, you may also refer to the contact details listed in the footer of this page.